HP LaserJet Enterprise 500 color Printer M551 series - Clear jams in the right door

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Clear jams in the right door

CAUTION:

The fuser can be hot while the product is in use. Wait for the fuser to cool before clearing

jams.

1.

Open the right door.

2.

If paper is jammed as it enters the output bin,

gently pull the paper downward to remove it.

3.

If paper is jammed inside the right door, gently

pull the paper to remove it.

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4.

Lift the paper-feed cover on the inside of the

right door. If jammed paper is present, gently

pull the paper straight out to remove it.

1

2

5.

Close the paper-feed cover.

6.

Gently pull the paper out of the pickup area.

7.

Look for paper in the Tray 2 roller area. Push

up on the two green levers to release the jam-

access door. Remove any jammed paper, and

close the door.

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8.

If paper is visible entering the bottom of the

fuser, gently pull downward to remove it.

CAUTION:

Do not touch the rollers on the

transfer roller. Contaminates can affect print

quality.

9.

Paper could be jammed inside the fuser where

it would not be visible. Grasp the fuser

handles, lift up slightly, and pull straight out to

remove the fuser.

CAUTION:

The fuser can be hot while the

product is in use. Wait for the fuser to cool

before clearing jams.

10.

Open the jam-access door (callout 1). If paper

is jammed inside the fuser, gently pull it

straight up to remove it (callout 2). If the paper

tears, remove all paper fragments.

CAUTION:

Even if the body of the fuser has

cooled, the rollers that are inside could still be

hot. Do not touch the fuser rollers until they

have cooled.

1

2

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11.

Close the jam-access door, and push the fuser

completely into the product.

12.

Close the right door.

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Clear jams

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