HP LaserJet Enterprise 500 color Printer M551 series - Troubleshooting menu

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Troubleshooting menu

In the following table, asterisks (*) indicate the factory default setting.

Table 2-16

Troubleshooting menu

First level

Second level

Third level

Fourth level

Values

Exit Troubleshooting

NOTE:

This item only

displays if you are
backing out of the
Troubleshooting menu.

NOTE:

The product

shuts down and restarts
when this menu item is
selected.

Print Event Log

View Event Log

Print Paper Path
Page

Print Quality Pages

Print PQ
Troubleshooting
Pages

Print Diagnostic Page

Color Band Test

Print Test Page

Copies

Range: 1 – 30

Default = 1

Diagnostic Tests

Disable Cartridge
Check

Paper Path Sensors

Start Test

Paper Path Test

Print Test Page

Print

Source Tray

Select from a list of the
available trays.

Test Duplex Path

Off*

On

Number of Copies

Range: 1 – 500

Default = 1

Manual Sensor Test

Select from a list of the
product sensors.

Manual Tray/Bin
Sensor Test

Select from a list of the
product sensors.

32

Chapter 2 Control panel menus

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Table 2-16

Troubleshooting menu (continued)

First level

Second level

Third level

Fourth level

Values

Component Test

Select from a list of
available components.

Repeat

Off*

On

Print/Stop Test

Retrieve Diagnostic
Data

Export to USB

Diagnostic Files

Device Data File

Debug Information
File
*

Include Crash Dumps

Off

On*

Cleanup Debug Info

Off

On*

Generate Debug Data

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Troubleshooting menu

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